Return Policy's
Towa Towa Treasures - Return Policy
At Towa Towa Treasures, we are committed to ensuring your complete satisfaction with our wooden bird cages. If for any reason you are not entirely happy with your purchase, we offer a straightforward return policy to make the process as smooth as possible.
Return Window: 2 Weeks
You may return your wooden bird cage within 2 weeks (14 days) from the date of delivery. To be eligible for a return, your item must be in the same condition as when it was received and in its original packaging.
Conditions for Acceptance:
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Original Condition: The item must be in its original, unused, and undamaged condition. It should not have any signs of wear, use, or alterations.
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In Original Packaging: Please return the cage in its original packaging, as this ensures safe transit and helps us inspect the item properly.
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Damage During Shipment: In the unfortunate event that your cage arrives damaged due to shipping, please contact us immediately. We will work with you to provide a replacement or resolve the issue promptly.
Return Procedure:
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Contact Us: To initiate a return, please contact our customer support team within the 2-week return window. You can reach us at [Contact Information].
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Provide Information: When contacting us, kindly provide your order number, a description of the issue, and clear photographs showing any damage, if applicable.
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Approval and Instructions: Once we review your request, we will notify you of the approval status and provide return instructions, if applicable.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to shipping damage or a mistake on our part.
Refunds and Replacements:
Refunds or replacements will be processed once we receive and inspect the returned item. If the return meets the conditions specified above, we will process your request accordingly.
Please note that we reserve the right to refuse returns that do not meet our return policy criteria. We are dedicated to ensuring your satisfaction, and our team is here to assist you every step of the way.
Thank you for choosing Towa Towa Treasures for your avian needs. We look forward to assisting you with any questions or concerns you may have.
Email: TowaTowaTreasures@gmail.com